Please contact us as soon as possible with your order number and the change you’d like to make. We’ll check whether it’s still possible, depending on whether your order has already been prepared or shipped.

Once your order has been shipped, you’ll receive an email with a tracking link. If you need any help, get in touch with your order number.

Some bags are restocked, while others are limited editions. Follow us on Instagram to see what’s coming next. Looking for a specific style? You can always ask us!

Care depends on the material. Avoid machine washing, harsh cleaning products and storing your bag while damp. If you’re unsure how to clean your bag, get in contact before doing so.